Comcast continues to swarm the Florida Keys with construction, maintenance, and technical operations teams working throughout all portions of the Keys — from Key Largo to Key West — since access was granted for our teams to work on restoring these areas.
Virtually all of our customers in Key West and Key Largo are now back up and running (although some construction and maintenance teams will continue working there to replace spans as new poles are put in place, etc.).
Other areas we are working on include helping to restore customers in some of the hardest hit areas of the lower to middle keys from Sugarloaf Key to Tavernier.
Comcast teams in Key West will now move north into Sugarloaf and then Big Pine Key, and then continue moving north as they repair and restore services. Simultaneously, the additional concentrated teams in Key Largo have now moved south into Tavernier and then Islamorada, and will continue heading south. Both of these additional teams are expected to converge later this week in Marathon, joining existing Comcast teams already there to restore services as quickly as possible.
Comcast customer service centers have already reopened in Key West and Key Largo, with a temporary service center in Marathon scheduled to open this week.
Unfortunately, Comcast and other service providers, as well as power companies, are still vulnerable to and continue to sustain lines cuts caused by debris removal crews (with several occurring this past weekend). The County Sheriff and local municipalities are working with debris companies in an effort to prevent future cuts, including stopping and preventing debris trucks that exceed legal height limits until their loads are reduced to safer heights.
We continue to deploy additional resources throughout the Keys and are committed to working as quickly as possible to get services back on for all impacted customers.