Broward, Miami-Dade and Monroe Counties:
Virtually all of our facilities in Broward County and Miami-Dade remain on generator power because commercial power has not yet been fully restored. Remember commercial power is different from residential power so people may continue to get power back in their homes but that does not always mean power has been restored to commercial locations such as our network. Still much progress has been made. Our teams are now deploying generators into neighborhoods so that we can bring our services back on line even when our equipment does not yet have commercial power. For example, in the past 24 hours alone we have restored services for more than 100,000 customers in South Florida. We’ve repaired nearly 5,500 downed drops – meaning the connection between the pole and the home.
Our goal is to do everything possible to restore services as quickly as we can.
Our network maintenance teams are out in the field doing tough and dangerous work. We have seen our fiber lines that have been cut from downed trees so our teams have been working as quickly as possible to restore those lines. Yesterday we had teams crawling on their hands and knees in and around the Miami area through mangled trees to locate a fiber cut and be able to repair it. We have also seen damage to our lines caused by fires when the power lines on the poles become reenergized with commercial power. It’s a complex restoration process but we are working very hard day and night to bring people’s services back.
In Monroe County, we have reestablished connectivity to our network and are now restoring services in Key Largo. However we still have no access beyond Marathon but we have crews standing by and barges ready to bring in additional crews and equipment as soon as these areas become accessible. We know there is significant damage to homes, as well as debris and downed trees so restoring services here will take time.
Reminder about our customer website where people can go to find more information or alert us to their service issues if power is restored: www.xfinity.com/florida