We have already restored service for 85% of our impacted customers in Tallahassee. Our crews are continuing to work to restore services throughout the area for the remaining impacted customers as quickly as possible.
Right now our teams are working to resolve “pocket outages”, which are isolated to an individual home or several homes in one neighborhood. These outages are typically caused by a “down drop,” which means the line connecting our network from the pole to a house was knocked over or disconnected during the storm. Technicians have to go from street to street and house to house to check these lines and repair them as needed. Our teams have already fixed almost 300 downed drops in Tallahassee.
So far our teams have been able to restore services for 93% of our impacted customers in the Dothan, AL area and will continue to work until services are back up for everyone.
Hurricane Michael severed the connection to Comcast’s network that serves the Dothan area. Over the weekend, our crews were able to restore that connectivity, which brought back Xfinity services for the majority of local customers.
As we continue to work towards full restoration, our teams are working with local law enforcement agencies to protect and monitor our network fiber routes to ensure that debris removal trucks or other vehicles involved with disaster recovery do not make new cuts to our fiber lines and cause additional service outages.
Customer Website for Those Impacted by Hurricane Michael
We have a special website for customers affected by Hurricane Michael to let us know if they need assistance or have questions about their Xfinity services or equipment. Customers can fill out the simple form at https://stormready.xfinity.com and a Comcast team member will get back in touch to assist them. They can ask for their services to be suspected, request credit for service outages, report down lines, order new equipment and more.