New interactive store designed to enhance customer experience
Comcast recently opened its newest Xfinity Store in Florida in Panama City, which is the first store of its kind in the area. This store replaces the local Comcast Customer Service Center that recently closed and aims to deliver a superior experience for area Xfinity customers.
The new Xfinity Store has an open, inviting environment and features multiple counters staffed by Xfinity sales consultants, comfortable seating areas and displays that illustrate all the features of Xfinity’s full range of products and services, including Xfinity Internet, Xfinity X1, Xfinity Mobile, Xfinity Voice, and Xfinity Home products. The latest mobile devices from Apple, Google, LG, Motorola and Samsung, as well as wireless accessories are available for purchase at the store.
Plus, customers can pay bills, get answers to account-related questions and return old equipment or pick up new equipment.
“Our new Xfinity Store in Panama City is designed entirely around the needs of our customers. We want them to feel welcome and safe and have the opportunity to test drive the latest Xfinity products and services,” said Javier Garcia, Senior Vice President of Sales and Marketing for Comcast in Florida. “People working from home can find out about our different Xfinity Internet services and speeds. Families that are looking to cut down expenses can learn about how Xfinity Mobile can save them money on monthly cell phone bills. Our employees are trained experts and can educate customers about features, demo products for them or help them set up their accounts.”
Due to COVID-19, Comcast has implemented several new store policies, including:
- Requiring face coverings for all employees and customers
- Practicing social distancing measures such as limiting the number of customers in the store to maintain a six-foot distance between persons
- Installing plexiglass dividers between interaction areas, kiosks, and on workstations
- Cleaning stores professionally twice every day
The new Xfinity Store is located at 500 Hawkins Ave in Panama City and is open from 10:00 am to 5:00 pm Monday-Friday.
Comcast now has 39 Xfinity Stores throughout all of Florida. For more information about Xfinity products, services and retail stores, call 1-800-XFINITY or visit www.xfinitystores.com
