Comcast Logo
  • Facebook
  • Twitter
  • YouTube

Comcast Florida

  • About
  • Contact
  • Hurricane Ian
Xfinity technicians load a truck with supplies

Comcast Opens Free Xfinity WiFi Hotspot Network as Hurricane Ian Approaches

September 27, 2022

Network includes 90,000 hotspots in Central, North and Southwest Florida and the Panhandle

September 27, 2022 – To help residents and emergency personnel stay connected ahead of Hurricane Ian, Comcast’s network of approximately 90,000 public Xfinity WiFi hotspots throughout Central, North and Southwest Florida and the Panhandle are now available for anyone to use, including non-Xfinity customers, for free.

How to Get Connected

For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Xfinity.com/wifi.

When a hotspot is within range, select the “xfinitywifi” network on a device’s list of available networks and launch a browser. Sign-in options will appear for both Xfinity customers and non-customers.

Xfinity internet customers can sign in with their account credentials and they will be automatically connected to Xfinity WiFi hotspots in their range in the future. Alternatively, they can download the Xfinity WiFi Hotspots app and sign in with their account credentials.

Non-Xfinity internet subscribers need to look for the “Get Connected” section and agree to the Terms and Conditions to be connected.

Mobile sign-on screen
Desktop sign-on screen

Please note that if a user does not see the “Accept and Connect” button, the hotspot he or she is trying to connect to is in a Xfinity customer’s home and is not open to the public.

Non-customers will be able to renew their complimentary sessions every 2 hours.

“We know it’s critically important for everyone to have a means of communication at their disposal before, during and after a storm with the potential impact of Hurricane Ian,” said Amy Smith, Regional Senior Vice President for Comcast’s Florida Region. “By activating our WiFi hotspot network in Florida now before the storm, we increase the chance that more people can stay connected. It’s something we’re proud to do for our communities at a time when we all need to support each other.”

There are also a few simple, easy things customers can do now to prepare and stay connected, even in bad weather. They can start by downloading Comcast’s free mobile apps:

  • Xfinity — Get updates on outages and report service interruptions.
  • Xfinity Stream — View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
  • Xfinity WiFi Hotspots — Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.

If the weather becomes severe enough, Comcast may send text alerts to customers with information about service interruptions or with tips for restoring their services.  Customers can log in to their accounts online or check their account information and notification preferences in the Xfinity app to make sure their mobile phone numbers are added.

Here are a few additional helpful tips and safety precautions:

  • Customers should plug TV’s, modems, and cable boxes into a surge protector to protect them from damage in case of lightning or a sudden power outage.
  • Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or internet services can begin working again.
  • If customers have electricity but not Xfinity services, Comcast recommends restarting or resetting devices, including wireless gateways, modems, routers, and cable boxes.
  • In some cases, customers may have power back but not their Xfinity services because commercial power has not been restored to our network in that area.
  • Customers should always stay clear of downed power and cable lines in the interest of safety.
  • Forward a home phone number to a mobile phone number so that customers can receive emergency calls even if they are not home.

Tips for Comcast Business customers:

  • Download the Comcast Business App and enable Be Anywhere to allow another device to make calls with a business’s Caller ID.
  • Enable Call Forwarding so business calls can be received on mobile devices.
  • Check that the battery backup is working so Voice Services will still be available during a power outage.
  • Make sure Connection Pro services are set up correctly. The automatic wireless backup feature will help devices stay up and running.

Comcast is committed to helping customers stay connected to what’s most important to them — this hurricane season, and all year round.

For more information, customers can chat online with an agent, visit Xfinity.com/response or connect with Comcast on Twitter at @xfinitysupport.

Filed Under: Hurricane Ian, North Florida, Panama City, Severe Weather Updates, Southwest Florida, Tallahassee

Community Investment

Comcast Partners with Visit Lauderdale to Bridge the Digital Divide

March 9, 2023

As a part of the commitment to bridge the digital divide in South Florida, Comcast recently sponsored one of the area’s premier STEM (Science, Technology, … Read More...

Comcast Business

Xfinity Mobile and Comcast Business Mobile Offer up to $800 off New Samsung Galaxy S23 Series Smartphones

February 1, 2023

February 1, 2023 Now through March 31st, Xfinity Mobile and Comcast Business Mobile are offering two exciting deals on the new Samsung Galaxy S23 Ultra, S23+ … Read More...

Products & Services

Jacksonville Gets Latest Upgrade to its Xfinity 10G Network

March 22, 2023

Latest Community in Florida to Roll Out Enhancements to the Xfinity 10G Network Comcast is accelerating the nation’s largest and fastest multi-gig deployment … Read More...

Terms of Service. Privacy Policy. Do Not Sell My Personal Information. Copyright © 2023 Comcast Corporation. All rights reserved.

Comcast Logo

This site uses cookies to enable your digital experience. By continuing to use this site, you agree to the use of cookies as described in our Privacy Policy.

I agree
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo