To assist the Tallahassee community as it recovers from Hurricane Michael, Comcast has sent the Xfinity “WiFi on Wheels” or “WoW” van to provide free wireless internet service so residents and emergency personnel can stay connected.
The vehicle is set up at the LeRoy Collins Leon County Main Library in downtown Tallahassee, which is also open to the public as a comfort station. It will be there until 7 pm on Saturday, October 13 and then Sunday, October 14 from 9 am to 7 pm.
The customized van is outfitted with six WiFi access points, which can provide wireless internet connectivity to thousands of users over a 500 square foot area.
In addition, Comcast’s network of more than 8,000 Xfinity WiFi hotspots throughout the Florida Panhandle, including in Tallahassee, remains open for anyone to use for free, including non-Xfinity customers.
Comcast also has a special website set-up – https://comca.st/2IS7sJu – that customers can use to submit requests for assistance or ask questions about their services and equipment. They can request a credit, suspend services, report a downed line, order new equipment and more. Then a Comcast team member will reach out to the customer directly to help.