Tuesday, May 28, 2024
Our teams have restored service to more than 99% of impacted customers. Customers in a small number of locations where the storm significantly damaged our network may still be experiencing service interruptions. Our crews won’t stop working until all our customers are connected. We apologize for the inconvenience and thank you in advance for your patience and understanding. For the latest information on outages in your area, visit our Status Center or check on the Xfinity app. You can find additional information on our Storm Resources & Readiness Tips page.
Tuesday, May 21, 2024
Response teams have continued to make great progress, as we are at 99% restoration to all storm-impacted customers in the area. At this time, there are smaller pockets of customers who may still be experiencing service interruptions due to parts of the network receiving significant damage from the storms. During this restoration phase, we want to thank you in advance for your patience and understanding as we repair and rebuild the network. We sincerely apologize for your disruption of services, and please know that our crews won’t stop until all our customers are connected.
For the latest information on outages in your area, visit our Status Center or check on the Xfinity app. You can find additional information on our Storm Resources & Readiness Tips page.
Monday, May 20, 2024
Our team of 200+ technicians made even more progress throughout the weekend and has restored service to more than 97% of our customers. There are a few isolated parts of our network that were significantly damaged and require a complete rebuild. Customers in those locations may still be experiencing outages. Our goal is to restore service to the remainder of our impacted customers by the end of the week. We appreciate your patience as our teams work day and night to get everyone back online.
To help you stay connected, Xfinity internet customers can access our WiFi hotspots. For a map of Xfinity WiFi hotspots in locations ranging from shopping areas and parks to local businesses, visit Finder.wifi.xfinity.com. When a hotspot is within range, select the “xfinitywifi” network on your device’s list of available networks and launch your browser. Xfinity internet customers can sign in using their account credentials and will be automatically connected to a hotspot in range. Alternatively, customers can download the Xfinity WiFi Hotspots app and sign in with their account credentials.
For the latest outage information, please visit the Xfinity app or https://www.xfinity.com/support/status-map
Sunday, May 19 2024
In the past 24 hours, response teams on the ground have made great progress and 95% of our customers are back online. Customers impacted from the initial set of storms on May 10 are predominantly restored with individual homes or pocket outages occurring, which our techs will address customer by customer. Our emergency response team of 200+ techs are tackling any remaining damage to our network, including downed or damaged lines and equipment replacement or repair to sustain connectivity.
For the latest information on outages in your area, visit our Status Center or check on the Xfinity app. You can find additional information on our Storm Resources & Readiness Tips page.
Saturday, May 18, 2024
A second set of severe storms hit Tallahassee and the Florida Panhandle last night, following a system that hit the area on Friday, May 10, which spawned three tornadoes, produced wind gusts over 100 miles per hour, broke 400+ power poles and severely damaged lines and equipment.
Comcast monitors weather conditions continuously and began prepping even prior to the May 10 storm. As a result, after the storm hit, we immediately activated our emergency response teams and started to assess the damage and begin repairs. Technicians from across the state joined our local techs to form a team of more than 200, who were ready to start repairs once hard-hit areas were declared safe to enter, and after damaged electrical wires, broken poles and downed trees were cleared. Because most of our service outages were the result of power outages, we deployed fuel-based generators to help power our network in areas where commercial power had not yet been restored to offer a temporary connectivity solution for the homes and businesses we serve.
Given the extent of the damage from the first system and the second storm system last night, our techs are continuing to work street to street and door to door to get Tallahassee connected. As of today, we’ve restored service to more than 90% of our area customers, and we’re working tirelessly to restore service to the rest as quickly as possible. In the meantime, we want to thank you for your patience, kindness, and understanding as our teams continue to make their way across Tallahassee and the Panhandle to do their work.
We urge our customers to please stay away from any downed lines and heed official safety warnings, as these downed lines may be extremely dangerous. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
For the latest information on outages in your area, visit our Status Center or check on the Xfinity app. You can find additional information on our Storm Resources & Readiness Tips page.
