To view our restoration timeline, please visit the Florida Network Restoration Timeline.
Monday, October 21 @ 2:30 p.m.
This will serve as our final long-form update for Milton.
Thanks to the dedication and hard work of our technicians, construction crews, maintenance staff, and engineers, who have been working nonstop since Milton made landfall, we can report that the majority of our Comcast Business and Xfinity customers are now back online and enjoying essential services. For those still experiencing service interruptions, we apologize for the inconvenience and encourage you to visit your Xfinity App to speak with a representative for more information.
On Florida’s barrier islands, Milton caused significant damage to the electricity infrastructure and in some cases, our equipment has been buried under sand. Our specialists continue to work in tandem with local authorities to ensure that the necessary repairs happen as quickly as possible.
As with any major storm, there are challenges with the final phases of clean-up. Secondary outages may occur due to accidental fiber cuts, the replacement of temporary lines, and the extensive task of inspecting individual homes and businesses for fiber damage. For those still experiencing service interruptions, we apologize for the inconvenience and encourage you to visit your Xfinity App to speak with a representative for more information.
To our valued customers – we extend our deepest gratitude for your patience with us and trust in us to get you back online. Throughout the restoration process, our teams in the field have been deeply moved by your kindness and support. Your gratitude, smiles, and waves have been a source of motivation and inspiration for our teams as they worked to restore our network.
We want to thank our hardworking techs who meticulously worked around the clock to assess and repair damage, replace fiber and restore our network. To the crews that traveled from far and beyond, thank you for standing shoulder to shoulder with our Florida team members to rebuild the community.
From Helene to Milton, the resilience and understanding of our customers have been instrumental in recovery and restoration. We are honored to serve you and remain committed to providing the reliable service you deserve.
Sunday, October 20 @ 12:50 p.m.
Restoration work continues in the hard-hit areas along Florida’s West Coast, including Port Charlotte, Sarasota and Venice. We thank our customers for their continued patience as we work to get every remaining Comcast Business and Xfinity customer back online. Currently, we’ve restored connectivity to more than 99% of those impacted by Milton. Our teams of network restoration experts are on the ground, working right now to get everything back in place.
Working with local authorities and power companies, we anticipate the vast majority of our customers will have their services restored no later than Wednesday, October 23, 2024. To view our restoration timeline, please visit the Florida Network Restoration Timeline.
There are challenges with the last phases of recovery after any severe storm, and Milton has been no exception. Secondary outages may occur due to accidental fiber cuts, the replacement of temporary lines, and the extensive task of inspecting individual homes and businesses for fiber damage. We appreciate your understanding as our teams continue to blanket the remaining homes and businesses without service and ask for your assistance in avoiding fiber lines during the clean-up process.
Saturday, October 19 @ 11:30 a.m.
In the wake of Hurricane Milton, a category 3 storm that caused destruction particularly along Florida’s coasts, our dedicated emergency response team ranging from technicians, construction specialists and maintenance experts mobilized across Florida. Hundreds of employees from Florida and beyond plus additional contractors have successfully restored service to over 99% of our storm-affected customers.
Our teams continue to work relentlessly, clearing debris and repairing significant network damage to the hardest hit areas including Port Charlotte, Sarasota and Venice. We apologize for the inconvenience caused by this prolonged outage and assure you that we are working diligently and safely to restore full service.
In addition to working through the most severe of Milton’s devastation, we are facing challenges with fiber cuts as debris removal crews inadvertently sever some of our newly installed lines, leading to intermittent service disruptions. Please be careful and avoid lines whenever possible. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Friday, October 18 @ 4:30 p.m.
We know that this has been a challenging time, and we deeply appreciate your patience as we work to get all homes and businesses restored and connected to our services. Our dedicated teams of technicians across Florida are working around the clock and making significant progress toward full restoration. We’re happy to share that we’ve restored connectivity to 98% of the homes and businesses affected by Milton.
Our teams continue to work and are out in force along the west coast of Florida to repair damage in Tampa, Sarasota, Venice, Port Charlotte and the surrounding areas who were impacted by Milton’s initial landfall and extensive wind damage. Our crews are also working diligently in Fort Pierce, Port St. Lucie and other cities on Florida’s east coast which were battered by tornadoes. Whether you are a coastal resident, live inland or on one of Florida’s barrier islands, please know that we are 100% committed to reconnecting every Xfinity and Comcast Business customer as quickly as possible. We sincerely appreciate your patience, understanding and for trusting us with your connectivity.
Thursday, October 17 @ 4:30 p.m.
As of this afternoon, our emergency storm response team has reported that we have restored 97% of homes and businesses who were impacted by Milton. Our network restoration crews are working tirelessly across Florida to reconnect every Comcast Business and Xfinity customer as quickly as possible. We’ve mobilized hundreds of technicians, including reinforcements from other states and additional contracted teams, to speed up the restoration process. They are on the ground, actively working in all affected areas. Even if you don’t see our technicians on your street, please know they might be working the next block over or miles away on the network. You may not see our trucks, but rest assured, we are fully committed and working around the clock to restore your connectivity.
Comcast Community Care Day in Sarasota
For Sarasota area residents, we are hosting a Comcast Community Care Day at Selby Library tomorrow, Friday, October 18 from noon – 8PM. MoTown Treats, Momma Lora’s BBQ and Chick N Nooga food trucks will be onsite providing free food for attendees. In addition to complimentary food and live entertainment, guests will be able to charge devices and connect to WiFi for free. Also, we’ll have Comcast representatives on-site to answer questions and offer water and snacks. We hope to see you there.
Thank you to all of our technicians who are working to get every home and business in Florida connected again. We also sincerely appreciate our customers for their patience and understanding as we work to repair and restore our network.
Wednesday, October 16 @ 2:00 p.m.
We understand how challenging this time has been and sincerely appreciate your patience as we work to restore services. Our teams of technicians across Florida are working tirelessly and continue to make progress toward full restoration. Currently we’ve restored connectivity to 95% of the homes and businesses affected by Milton. We’re fully committed to reconnecting every Xfinity and Comcast Business customer as swiftly as possible. We sincerely appreciate your patience. To view our latest estimated restoration times, please visit our Florida Network Restoration Timeline.
Significantly Impacted Areas
While our crews continue to make progress, there’s still significant work ahead along Florida’s East Coast including tornado-related damage and along Florida’s West Coast including storm surge related damage to our network. Restoring connectivity after a major storm like Hurricane Milton is a tremendous task. Fortunately, Comcast has experts in place including teams from out-of-state and contracted crews. This phase of the restoration process is often slow as our technicians must meticulously examine each foot of fiber and inspect equipment to identify network damage. We apologize to those experiencing prolonged service outages and assure you that our teams will not stop working diligently until our services are restored to every home and business.
Customer Service Options
Milton’s impact was felt for many of our customers, from an extended outage to extensive storm damage. Our thoughts are with you during this challenging time, and we want to assure you that we are here to help.
Payment Flexibility: We offer various options to ease your financial burden, from creating installment plans to suspending late fees. Our customer service team is available to help at 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please visit Business.Comcast.com/support/home, call 1-800-391-3000 or chat with a Comcast Business virtual assistant.
Payment Credits: We understand that managing the aftermath of severe weather is overwhelming.Let us help, as worrying about your Xfinity bills shouldn’t be one of them.For customers experiencing service outages due to Milton, billing credits may be available once services have been restored by contacting 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant.
Natural Disaster Customer Recovery Plan: If you’ve been displaced by Milton, you can request a ‘natural disaster pause’ on your account to suspend billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489), or 1-800-391-3000 for Comcast Business customers. During the pause, your services will be suspended until you are able to return to your residence or business.
Tuesday, October 15 @ 5:00 p.m.
Across Florida, our network restoration crews continue to report significant progress. Currently, we’ve restored connectivity to 92% of the homes and businesses across Florida impacted by Milton. The work continues as we’re committed to restoring Comcast Business and Xfinity services for every customer. For the latest restoration timelines, visit here.
As part of our deep commitment to the communities we serve across the state, we announced today Comcast NBCUniversal is donating $500,000 to Hurricane Milton Relief in Florida.
“Comcast’s commitment to assist people devastated by Hurricane Milton is a blessing and will allow Catholic Charities Diocese of Venice to provide help and create hope by providing food, water, tarps, temporary housing, long-term recovery services, and other immediate needs,” said Christoper Roots, CEO of Catholic Charities Diocese of Venice.
“We are deeply grateful to Comcast for its continued support in our community’s time of need.” Said Nelle S. Miller, All Faiths Food Bank president and CEO. “This second generous gift is crucial as we work to provide relief to families just beginning to assess and recover from the impacts of three back-to-back hurricanes. Comcast’s dedication is a testament to its commitment to our neighbors who are facing a long road ahead to rebuild their homes and lives.”
In addition to the cash and in-kind contributions, Comcast opened the Xfinity Support Center outside the Selby Library in Sarasota, Florida. The Xfinity Support Center is located in the library’s north parking lot. There will be free WiFi accessible daily from 8 a.m. to 8 p.m. for any who needs it. The Xfinity Support Center will be open from 12 p.m. to 5 p.m. daily so people can charge their phones and customers can swap equipment or speak with a representative.
Fortifying Our Workforce
In addition to the hundreds of technicians already on the ground, we continue to bring in support from across the company. Just this morning, talented and skilled technicians left Houston, Texas headed to Florida. They will help as we work nonstop to restore services.
Monday, October 14 @ 3:00 p.m.
Our network restoration crews continue their efforts across Florida to restore connectivity for every Comcast Business & Xfinity customer. We’ve deployed hundreds of technicians, including teams from other states and additional contracted crews, to expedite restoration efforts. They’re on the ground working in all impacted areas. Please note that while you may not see our techs on your street, our teams may be miles away working on the network, so you might not see our trucks but rest assured – we are working.
Thanks to these hard-working experts, we’re making significant progress. Currently, we’ve restored connectivity to 86% of the homes and businesses across Florida impacted by Milton. Working with local authorities and power companies, we anticipate the vast majority of our customers will have their services restored no later than Wednesday, October 23, 2024. We thank them for their patience as our teams work nonstop in hard-hit areas.
On Florida’s Gulf Coast, Hurricane Milton delivered a significant punch especially on the barrier islands. Below, you’ll find a list of counties and Comcast’s anticipated restoration timelines.
Our predominately restored timeline estimations depend on several factors, such as the remaining commercial power restoration to our network, our crews’ ability to access the locations, and whether debris will hinder the necessary construction and connection work necessary to restore connectivity to homes. Please note that estimates are based on current known factors and may change. Often, customers will have their services restored well before the dates listed below. Predominantly restored means our network is operational, and services have been restored for approximately 90% of our customers.
Restoration Timeline
Charlotte County
- Cape Haze – October 20th
- Punta Gorda – October 20th
- All the other areas in the county are predominantly restored.
Collier County
- Bonta Springs – October 20th
- Everglades City – October 20th
- Naples – October 20th
- Marco Island – October 20th
- All the other areas in the county are predominantly restored.
Hillsborough County – October 17th
Indian River County – October 17th
Lee County
- Cape Coral – October 23rd
- Pine Island – October 23rd
- Sanibel Island / Captiva Island – October 23rd
- All the other areas in the county are predominantly restored.
Manatee County
- Bradenton and surrounding areas – October 23rd
Martin County – October 17th
Palm Beach County – October 17th
St. Lucie County – October 17th
Sarasota County
- Longboat Key – October 23rd
- Palmer Ranch – October 20th
- Sarasota – October 20th
- Siesta Key – October 23rd
- Venice – October 20th
The following counties are predominantly restored:
- Brevard, Citrus, DeSoto, Hendry, Highlands, Lake, Levy, Marion, Okeechobee and Polk.
Help Us Avoid Fiber Cuts
We need your help. Our teams are being redirected to areas that were previously restored because of accidental fiber cuts to newly installed lines. If you are working on debris removal and clean-up, please be cautious and avoid any lines, as they may be live and providing services to you, your neighbors, or your street. Damaging these lines can cause additional outages. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Sunday, October 13 @ 2:30 p.m.
Comcast has deployed hundreds of technicians who are working throughout the weekend to repair the portions of our network damaged by the storm. As of this morning, we have restored 81% of homes and businesses across Florida who were affected by Milton.
Currently, there are nearly 900,000 customers in Florida who are without power because of Milton. As electricity is restored, many of our customers are seeing their services come back online as well. It is possible that you may have electricity before commercial power returns to our network which could delay the restoration of your services. Where possible, our teams are deploying fuel-based generators as a temporary power solution until commercial electricity comes back to our facilities.
We sincerely appreciate your patience. Please rest assured that we will continue to work until every home and business is back online.
Saturday, October 12 @ 6:30 p.m.
Our emergency restoration teams continue to repair damage from Milton. Our crews are making tremendous progress and we have now restored 74% of homes and businesses affected by the hurricane.
Avoiding Fiber Cuts
Post-storms, everyone impacted faces the significant and often arduous task of clean-up. In the process, clean-up crews, as well as home and business owners, might accidentally cut live fiber lines, leading to intermittent outages for customers who previously had their service restored. Please exercise caution and avoid these lines whenever possible.
To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website. Additionally, here are a few tips to help you and your neighbors stay connected:
Saturday, October 12 @ 1:00 p.m.
Our crews are working around the clock and through the weekend and have made significant progress restoring connectivity. We have restored 64% of customers impacted by Hurricane Milton. Our impacted network is coming back online as power is restored and our techs repair or replace damaged equipment. To fortify our workforce, we have deployed hundreds of technicians, including Xfinity technicians traveling from our Beltway and Keystone regions plus additional contracted crews, to expedite this process. We will not stop until all Comcast Business and Xfinity services are restored.
Xfinity Store Updates
The majority of our Xfinity store locations are open today, Saturday, October 12 for regular business hours. The following locations have opened at noon:
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
Comcast in the Community
Our non-technical employees are working across Florida to support those affected by Milton. Volunteers from Comcast came together at a Fort Myers Beach Strong event to help distribute essential items. Comcast Business teammates in Cape Coral joined Lee Health to support their mobile health unit. Throughout the weekend, we will continue our volunteer efforts. Comcast and its employees are committed to supporting and rebuilding the communities where they live and work.
Friday, October 11 @ 11:00 a. m.
Our expert teams of technicians are on the ground, hard at work assessing damage to our network and making repairs. Restoration across Florida’s Barrier Islands on the Gulf including Siesta Key, Longboat Key, Sanibel and Captiva Islands will take longer as our teams work to gain access. In order to enter and assess damage, power must be restored, flooding subside and the area be declared safe by local authorities. We are working closely with local officials and utility companies so that our techs can enter as quickly and safely as possible. We are committed to the safety of both our employees and customers and to restore services to all homes and businesses as swiftly as possible.
Power Restoration
Once power is restored to your home, often our services will be restored as well. Once power has been restored to your home or business, we suggest resetting or restarting your devices. For additional details on local status, please check our outage map. It is possible that you may have power before electricity returns to our network which could delay the restoration of your services. To assist in powering up our network where possible, our teams are deploying fuel-based generators as a temporary power solution until commercial power comes back online. Dedicated teams of technicians monitor and refuel the generators 24/7 to keep your services up and running.
Xfinity Store Locations
Many of our Xfinity store locations will be open today, Friday, October 11, for regular business hours. The following store locations will be closed or have adjusted hours:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201 (opening at 2PM)
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991 (opening at 12PM)
- Estero – 23181 Village Shops Way Suite 107; Estero, FL 33928 (opening at 12PM)
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159 (opening at 12PM)
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948 (opening at 2PM)
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
- Sebring – 3010 Herring Ave; Sebring, FL 33870
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
Thursday, October 10 @ 6:00 p. m.
Nearly three million Florida residents are currently without power as of this evening. We are working closely with local officials and utility companies so our techs have access to areas to begin restoration efforts. Once allowed in, our expert teams will assess any damage and work to repair or replace network and equipment to get connectivity to our customers as quickly as possible.
As power is restored to homes and businesses, we anticipate many of our customers to have their connectivity restored as well. If power has returned to your home or business, we recommend restarting or resetting your devices. You can find additional information on impacts to our network by visiting Xfinity’s active outage map. In some cases, you may have electricity before power returns to our network, which may cause a delay in the restoration of your services.
Customer Service
Milton’s impact has been severe for many of our customers, with some homes significantly damaged and uninhabitable. Our thoughts are with you, and we don’t want you to worry about service charges while you’re away from home. If you’ve been displaced by Milton, you can request a ‘natural disaster pause’ on your account to avoid billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489). During the pause, your services will be suspended until your home’s connectivity is restored.
For customers enrolled in the Natural Disaster Customer Recovery Plan, you will find:
- $0.00/month charge for Xfinity TV, Internet, and Voice services and equipment rentals while they are in a suspended state
- Xfinity Internet customers can stay connected with Xfinity WiFi hotspots and maintain access to their comcast.net email address
- Xfinity TV customers can view limited On Demand content, plus live TV and news on select networks using the Xfinity Stream app
- Resume billing and activate your services with just a few clicks
As connectivity returns to each home and/or neighborhood, we automatically remove the ‘natural disaster pause,’ which may take up to 24 hours to be resolved in the system. If you believe your service has been restored, but find that you’re still experiencing service interruptions, please contact Xfinity at 1-800-XFINITY to remove the pause.
Thursday, October 10 @ 10:00 a. m.
We hope you and your families are safe following Hurricane Milton’s impact on Florida. The storm spawned a deadly tornado outbreak, left millions of people without electricity and the extent of damage is still being assessed this morning. When it is safe to do so, Comcast crews will span out across the state to survey any damage to our network and begin restoration efforts. We’re committed to restoring Comcast Business and Xfinity services for every single customer as quickly as possible.
Open Xfinity WiFi Hotspots
To help with connectivity when it matters most, Comcast opened all public Xfinity WiFi Hotspots in Florida. To learn how to get connected to one of the 362,000+ open hotspots, please visit this website.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
How to Report a Downed Line
Our dedicated teams of technicians will survey areas throughout the state to assess potential damage to our equipment, facilities and lines.
We urge our customers to please stay away from any downed lines. A downed line is considered live and dangerous until assessed by local authorities. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Xfinity Store Locations
For the safety of our employees and customers, the following Xfinity store locations will be closed today:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Fernandina Beach – 1465 Sadler Road; Fernandina Beach, FL 32034
- Ft Myers – 8061 Dani Drive, Suite 120 Colonial Square; Ft. Myers, FL 33966
- Jacksonville – 550 Durbin Pavilion Dr Suite G106, St Johns, FL 32259
- Jacksonville – 4663 River City DriveSuite 107Jacksonville, FL 32246
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Port St. Lucie – 277 SW Port St Lucie Blvd; Port St. Lucie, FL 34984
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
- Sebring – 3010 Herring Ave; Sebring, FL 33870
- St. Augustine – 115 Jenkins St #101, St. Augustine, FL 32086
- Stuart – 2830 NW Federal Highway; Stuart, FL 34994
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
- Vero Beach – 5840 20th Street; Vero Beach, FL 32966
The following stores will open at noon today:
- Jacksonville – 6331 Roosevelt Blvd Ste 11; Jacksonville, FL 32244
- Jacksonville – 11112 San Jose Blvd Ste 4; Jacksonville, FL 32223
- Jacksonville – 13740 Beach Blvd Suite 413Jacksonville, FL 32224
- Key West 1010 Kennedy Drive, Suite 101; Key West, FL 33040
Restoring services after severe weather can be challenging. Our emergency response crews must wait until power is restored, flooding has subsided, and areas declared safe by local officials to begin repairs. We appreciate your patience as our crews safely and quickly work to return services to your homes and businesses.
Wednesday, October 9 @ 9:00 a.m.
We continue to closely monitor the path of Hurricane Milton. Based on the latest projection, for the safety of our customers and employees, the following Xfinity stores will be closed today, Wednesday, October 9:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Fernandina Beach – 1465 Sadler Road; Fernandina Beach, FL 32034
- Ft Myers – 8061 Dani Drive, Suite 120 Colonial Square; Ft. Myers, FL 33966
- Key West – 1010 Kennedy Drive, Suite 101; Key West, FL 33040
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Port St. Lucie – 277 SW Port St Lucie Blvd; Port St. Lucie, FL 34984
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
- Sebring – 3010 Herring Ave; Sebring, FL 33870
- Stuart – 2830 NW Federal Highway; Stuart, FL 34994
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
- Vero Beach – 5840 20th Street; Vero Beach, FL 32966
We will continue to update this site with store closings and hours of operation. To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Comcast Prepares
Safety is our top priority for our customers, our employees and our communities. We urge everyone to be prepared and stay weather-aware of their surroundings. Please stay safe and know that our technicians, construction and maintenance crews are ready to respond when safe to do so.
Tuesday, October 8 @ 3:30 p.m.
Please stay safe, Florida. For the safety of our customers and employees, the following Xfinity store locations will be closed tomorrow, Wednesday, October 9:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Fernandina Beach – 1465 Sadler Road; Fernandina Beach, FL 32034
- Ft Myers – 8061 Dani Drive, Suite 120 Colonial Square; Ft. Myers, FL 33966
- Key West – 1010 Kennedy Drive, Suite 101; Key West, FL 33040
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Port St. Lucie – 277 SW Port St Lucie Blvd; Port St. Lucie, FL 34984
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
- Sebring – 3010 Herring Ave; Sebring, FL 33870
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
We will continue to update this site with store closings and hours of operation. To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Tuesday, October 8 @ 12:00 p.m.
Comcast continues to monitor Hurricane Milton as the storm moves through the Gulf of Mexico. Milton is expected to expand and remain extremely powerful as it approaches the west coast of Florida on Wednesday. Hurricane conditions are expected as early as tomorrow afternoon with storm surges, flooding and tornadoes being potential risks.
Open Xfinity WiFi Hotspots:
To help residents and emergency personnel stay connected ahead of and after Hurricane Milton’s landfall in Florida, Comcast has now opened more than 362,000 public Xfinity WiFi hotspots in areas it serves across the state. The free and public hotspots are open for anyone to use, including non-Xfinity customers.
“With this second storm impacting Florida so soon, we want to do all we can to help those affected by Milton stay connected. Whether it is video calling loved ones or receiving the latest safety information, being able to get online is critical. We hope opening these hotspots across the state will give Floridians one more tool to support them,” said Jeff Buzzelli, Senior Vice President for Comcast’s Florida Region. “Florida is home to thousands of our team members across the state. We’re proud to be a part of these communities and will do everything we can to support them before and after the storm.”
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Finder.wifi.xfinity.com.
To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.
For assistance, customers can chat online with an agent, visit Xfinity.com/response or connect with Comcast on Twitter at @xfinitysupport.
By the Gig Xfinity Mobile Customers:
In anticipation of Milton, we want to ensure you stay connected with your loved ones and have access to essential services. To support you during this time, we are waiving overage charges for By the Gig Xfinity Mobile customers from October 9, 2024, through October 16, 2024.
We understand the challenges that come with preparing for and recovering from a storm, and our priority is to provide you with peace of mind and uninterrupted service.
Xfinity Store Locations
For the safety of our customers and employees, the following Xfinity store locations will be closed today, Tuesday, October 8:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
The following Xfinity stores will have adjusted hours:
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159 – 5PM closing
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788 – 5PM closing
We will continue to update this site with store closings and hours of operation. To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Monday, October 7 @ 10:00 a.m.
We are monitoring Hurricane Milton and its potential impact on Florida. The National Hurricane Center declares that there is an increasing risk of life-threatening storm surge and damaging winds for portions of the west coast of the Florida Peninsula beginning Tuesday night or early Wednesday. Storm Surge and Hurricane Watches are in effect for these areas. We urge anyone in Milton’s path to heed warnings by local officials. Heavy rainfall will impact portions of Florida today ahead of the storm, with more rainfall from Milton expected on Tuesday. This rainfall brings the risk of considerable flooding.
Comcast is preparing crews across the state to respond in the event of service interruptions to our network. We encourage you and your family to stay weather-aware and follow your local news and local authorities for updates. Our response teams are actively analyzing weather reports, putting our emergency plans in place and ensuring our crews and supplies are ready to be safely deployed. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast Florida on X for local storm updates.
For additional steps you can take to prepare for any emergency, please visit this page.
We will update this webpage with additional information as it becomes available.
