Tuesday, October 8 @ 3:30 p.m.
Please stay safe, Florida. For the safety of our customers and employees, the following Xfinity store locations will be closed tomorrow, Wednesday, October 9:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Ft Myers – 8061 Dani Drive, Suite 120 Colonial Square; Ft. Myers, FL 33966
- Key West – 1010 Kennedy Drive, Suite 101; Key West, FL 33040
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL (XF)
- Sebring – 3010 Herring Ave; Sebring, FL 33870
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
We will continue to update this site with store closings and hours of operation. To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Tuesday, October 8 @ 12:00 p.m.
Comcast continues to monitor Hurricane Milton as the storm moves through the Gulf of Mexico. Milton is expected to expand and remain extremely powerful as it approaches the west coast of Florida on Wednesday. Hurricane conditions are expected as early as tomorrow afternoon with storm surges, flooding and tornadoes being potential risks.
Open Xfinity WiFi Hotspots:
To help residents and emergency personnel stay connected ahead of and after Hurricane Milton’s landfall in Florida, Comcast has opened more than 261,000 public Xfinity WiFi hotspots in areas it serves across the state. The free and public hotspots are open for anyone to use, including non-Xfinity customers.
“With this second storm impacting Florida so soon, we want to do all we can to help those affected by Milton stay connected. Whether it is video calling loved ones or receiving the latest safety information, being able to get online is critical. We hope opening these hotspots across the state will give Floridians one more tool to support them,” said Jeff Buzzelli, Senior Vice President for Comcast’s Florida Region. “Florida is home to thousands of our team members across the state. We’re proud to be a part of these communities and will do everything we can to support them before and after the storm.”
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Finder.wifi.xfinity.com.
To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.
For assistance, customers can chat online with an agent, visit Xfinity.com/response or connect with Comcast on Twitter at @xfinitysupport.
By the Gig Xfinity Mobile Customers:
In anticipation of Milton, we want to ensure you stay connected with your loved ones and have access to essential services. To support you during this time, we are waiving overage charges for By the Gig Xfinity Mobile customers from October 9, 2024, through October 16, 2024.
We understand the challenges that come with preparing for and recovering from a storm, and our priority is to provide you with peace of mind and uninterrupted service.
Xfinity Store Locations
For the safety of our customers and employees, the following Xfinity store locations will be closed today, Tuesday, October 8:
- Bradenton – 5231 University Parkway, Suite 115; Bradenton, FL 34201
- Cape Coral – 311 SW Pine Island Road; Cape Coral, FL 33991
- Estero – 23181 Village Shops Way, Suite 107; Estero, FL 33928
- Naples – 10600 Tamiami Trail, Suite 604; Naples, FL 34108
- Naples – 12707 Tamiami Trail East; Naples, FL 34113
- Port Charlotte – 1940 Tamiami Trail, Suite 101; Port Charlotte, FL 33948
- Sarasota Pavilion – 6511 S Tamiami Trail; Sarasota, FL 34231 Ft Myers, FL (XF)
- Venice – 1617 U.S. Hwy 41 By-Pass S; Venice, FL 34293
The following Xfinity stores will have adjusted hours:
- Lady Lake – 870 North US Highway 27Ste G/F; Lady Lake, FL 32159 – 5PM closing
- Leesburg – 8130 CR-44 Leg A; Leesburg, FL 34788 – 5PM closing
We will continue to update this site with store closings and hours of operation. To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Monday, October 7 @ 10:00 a.m.
We are monitoring Hurricane Milton and its potential impact on Florida. The National Hurricane Center declares that there is an increasing risk of life-threatening storm surge and damaging winds for portions of the west coast of the Florida Peninsula beginning Tuesday night or early Wednesday. Storm Surge and Hurricane Watches are in effect for these areas. We urge anyone in Milton’s path to heed warnings by local officials. Heavy rainfall will impact portions of Florida today ahead of the storm, with more rainfall from Milton expected on Tuesday. This rainfall brings the risk of considerable flooding.
Comcast is preparing crews across the state to respond in the event of service interruptions to our network. We encourage you and your family to stay weather-aware and follow your local news and local authorities for updates. Our response teams are actively analyzing weather reports, putting our emergency plans in place and ensuring our crews and supplies are ready to be safely deployed. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast Florida on X for local storm updates.
For additional steps you can take to prepare for any emergency, please visit this page.
We will update this webpage with additional information as it becomes available.
