Hurricane Ian Response and Restoration Update for Southwest Florida

For estimated restoration timeline, please visit Southwest Florida Network Restoration Timeline.

Update November 15, 2022 at 3:30 pm

As Comcast continues restoration efforts following Hurricane Ian, services are back up for more customers throughout the Eastern, Northeastern and Central parts of Sanibel Island.

Restoration crews are deployed all over the Island, continuing to work on the network that was so heavily damaged by Hurricane Ian that it must be entirely rebuilt to fully restore Xfinity services to homes and businesses on Sanibel Island.

The entire network rebuild will be completed ahead of schedule and most of the Island will have customers restored by November 22, weeks ahead of the original date of December 16.

Comcast can also now provide a more detailed restoration timeline for specific locations and areas on Sanibel Island. In areas that are listed as predominantly restored, our network is operational, and services have been restored for approximately 90 percent of customers.

Our restoration timelines are based on a number of factors, including the remaining work Comcast crews need to complete in a neighborhood or on a specific street, the ability of our crews to gain access to those locations, and whether debris will prevent crews from performing the construction and connection work needed to restore connectivity to homes there. Along the coastline, some of the work needed to complete our network may be impacted by access issues or additional damage that our crews must work around.

Sanibel Island Updated Restoration Timelines

Northeast Sanibel: Woodrings Point to Periwinkle Way; and Causeway Boulevard to Gumbo Limbo/Peaceful Drive

Some customers are already restored
Services will be predominantly restored November 19

Central Sanibel: Lindgren Boulevard to Sanibel Recreation Center and Seagate

Some customers are already restored
Services will be predominantly restored November 20
Full restoration of services along the southern coastline in this area will be completed by December 5

West Sanibel: Blind Pass Beach and The Castaways to Sanibel Recreation Center and Gulf Pines

Services will be predominantly restored November 20
Full restoration of services near Castaway Beach will be completed December 4

East Sanibel – Point Ybel and the Sanibel City Pier to Causeway Boulevard

Some customers are already restored
Services will be predominantly restored November 22
Full restoration of services along East Gulf Drive will be completed December 5

Xfinity WiFi Van: A Xfinity WiFi van is currently stationed at Sanibel (Periwinkle Way – east of Tarpon Bay Blvd. and across from Billy’s Bike Shop/Alecks Alley).

Update November 9, 2022 at 3:15pm

Our response teams have made significant progress in restoring connectivity to our network throughout Ft. Myers Beach. Hurricane Ian’s massive storm surge and 150 mph winds severely damaged our network infrastructure, including our lines and equipment, which in many instances, were beyond repair. The entire network in this area is in the process of being rebuilt in order to restore Xfinity services to homes and businesses.

Comcast is now able to provide a more detailed restoration timeline for specific areas in Ft. Myers Beach. Our crews have been working neighborhood-by-neighborhood, and wherever possible we are going home-by-home to get customers reconnected to their Xfinity services. For an area to be listed as predominantly restored, it means that our network is operational and approximately 90 percent of customers have services restored.

The timelines below for Ft. Myers Beach are based on a few factors including the remaining work Comcast crews need to complete in a neighborhood or on a specific street, the ability for our crews to gain access to that location, and whether debris will prevent crews from performing the construction and connection work needed to restore connectivity to homes at that location. Hurricane Ian was a Category 4 hurricane that left Southwest Florida with much devastation and destruction, and we are here to get your services connected and we will not stop until the work is done.

Ft. Myers Beach Updated Restoration Timelines

West Ft. Myers Beach — Times Square to Bowditch Point

On schedule for services to be predominantly restored on or before original date listed – Nov. 15

Central Ft. Myers Beach: Times Square to the Red Coconut RV Park

On schedule for services to be predominantly restored on or before original date listed – Nov. 15

Black Island

On schedule for services to be predominantly restored on or before original date listed – Nov. 15

East Ft. Myers Beach: South of Red Coconut RV Park to Lover’s Key

As a result of the inability to access certain roads and neighborhoods due to Ian-related damage, including the amount of debris impeding construction work on our network – we have updated the timeline for restoring services to these portions of East Ft. Myers Beach.

Estero Boulevard to Bay Beach Lane services will be predominantly restored November 23
Bay Beach Lane to Dolphin Pointe services will be predominantly restored November 23
Madera Road to Carlos Point services will be predominantly restored December 8

Customers can check for the latest information on outages in your area by visiting the Status Center or checking on the Xfinity app.

Updated November 8, 2022 at 1:30pm

As we remain in close communication with local officials in areas devastated by Hurricane Ian, Comcast will continue to reposition our Xfinity WiFi vans to assist our customers and communities we serve.

Currently Xfinity WiFi vans are stationed at:

Pine Island: Publix at 5100 Pine Island Rd., in Bokeelia
NEW: Sanibel: Periwinkle Way – east of Tarpon Bay Blvd. and across from Billy’s Bike Shop/Alecks Alley.

Xfinity WiFi vans provide free wireless internet service so residents and emergency personnel can stay connected. WiFi vans will be open and active for you to connect from 9am – 6pm daily until further notice. The customized Xfinity WiFi vans can each provide wireless internet connectivity to more than 1,000 users at one time over a 300 square foot area.

Technician van parked on street Satelite map

November 1, 2022 at 4:50pm

Update for Pine Island, Ft. Myers Beach and Sanibel residents:

Currently Xfinity WiFi vans are stationed at:

Ft. Myers Beach: Walmart Supercenter at 17105 San Carlos Blvd., which is located close to entry onto both Ft. Myers Beach and Sanibel Causeway.
NEW: Pine Island: Publix at 5100 Pine Island Rd., in Bokeelia

For Pine Island residents, we have two open WiFi hotspots at the Phillips Community Park located at the south and west side of the park, near Matlacha-Pine Island Fire Department. We are working with local officials to secure additional open WiFi hotspot locations. All open WiFi hotspot locations are free to use for everyone, including non-Xfinity customers.

October 25, 2022 at 4:10pm

As our response crews are nearing full restoration of services for our customers in much of Southwest Florida, we are also making significant progress in restoring fiber connectivity to Pine Island, Sanibel and Captiva. As of today, we continue to be on track for the previously announced Nov. and Dec. 2022 dates for restoration of services for those barrier island and coastal communities.

To date our teams have:

Replaced more than 26,000 drop lines
Replaced nearly 7,000 spans equaling more than 400 miles of our network
Restored power and made repairs to 26 hub sites, part of the critical infrastructure that provides connectivity to our network

The response team’s commitment to restoring connectivity was a massive undertaking with more than 1,700 members working around the clock to return services to our customers. Currently, we have now fully restored our network in four counties while continuing to make substantial progress in the following impacted areas:

Charlotte County: More than 96 percent of our customers have services restored.
Collier County: More than 99 percent of our customers have services restored.
Lee County: With the exception of Captiva, Ft. Myers Beach, Pine Island and Sanibel, we have 98 percent of our customers with services restored.
Sarasota County: More than 98 percent of our customers have services restored.

For customers in impacted areas that are still experiencing service interruption, it is highly likely that the equipment or the connection inside your home may be damaged. Please chat with Xfinity assistant online or call 1-800-XFINITY (1-800-934-6489) so we can assist.

October 24, 2022 at 8:00pm

Our response team of more than 1,700 technicians, network maintenance and engineering specialists have made steady progress repairing the damages to our equipment and infrastructure from Hurricane Ian and restoring connectivity to impacted customers as quickly as possible.

Immediately after the storm, and as soon as it was safe for our crews to do so, our response team physically assessed the damage to our network and worked to establish timelines for restoring connectivity. For areas that required repair, we were able to predominantly restore services on or ahead of the scheduled date. Now all of those areas are predominantly restored, which means 90 percent or greater of our customers have services restored. It is important to note that our teams are actively working on small pocket outages that may impact an individual home, street or neighborhood in these areas still.

For the remaining areas listed below – Captiva, Fort Myers Beach, Pine Island and Sanibel – our crews are working around the clock to rebuild our network which received substantial damage from the Hurricane. Currently, we are making significant progress and we are within our connectivity rebuild and restore dates listed in Nov. or Dec. 2022.

We appreciate your patience and thank you for your understanding as we navigate the many challenges during network restoration. Comcast has been a partner in Southwest Florida for more than 20 years, and rest assured we are here for the long-haul. Our work will not stop until every customer impacted by the Hurricane has their services restored.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.

Restoration Progress by Location

Charlotte County – Estimated Return of Service
Cape Haze – Predominantly Restored as of 10/15
Don Pedro Island – Predominantly Restored as of 10/21
Port Charlotte – Predominantly Restored as of 10/15
Punta Gorda – Predominantly Restored as of 10/15

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – Predominantly Restored as of 10/21
Everglades City – Predominantly Restored as of 10/19
Marco Island – Predominantly Restored as of 10/15
Old Naples/Port Royal/Parkshore/Moorings – Predominantly Restored as of 10/19
Vanderbilt Beach – Predominantly Restored as of 10/19

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Lee County – Estimated Return of Service
Bonita Springs – Predominantly Restored
Lehigh Acres – Predominantly Restored
Alva – Predominantly Restored as of 10/11
Boca Grande – Predominantly Restored as of 10/22
Bonita Beach – Predominantly Restored as of 10/21
Cape Coral – Predominantly Restored as of 10/15
Captiva – 12/16
Central Fort Myers – Predominantly Restored as of 10/11
Fort Myers – Predominantly Restored as of 10/11
Fort Myers Beach – 11/15
Iona Lakes – Predominantly Restored as of 10/21
North Fort Myers – Predominantly Restored as of 10/15
Pine Island – 11/23
Punta Rassa – Predominantly Restored as of 10/21
Sanibel – 12/16

Polk County – Estimated Return of Service
Lake Wales – Predominantly Restored

Sarasota County – Estimated Return of Service
Palmer Ranch – Predominantly Restored
Sarasota – Predominantly Restored
Casey Key – Predominantly Restored as of 10/19
Englewood – Predominantly Restored as of 10/11
Longboat Key – Predominantly Restored as of 10/19
North Port – Predominantly Restored as of 10/11
Siesta Key – Predominantly Restored as of 10/19
Venice/Nokomis – Predominantly Restored as of 10/11

October 21, 2022 at 8:10am

In close communications with local officials, Comcast will continue to reposition their Xfinity WiFi vans to best service hard hit areas by Hurricane Ian. Xfinity WiFi vans, which are free for everyone regardless if you are an Xfinity customer, are currently stationed at:

Cape Coral:Walmart Supercenter at 1619 Del Prado Blvd S.
Fort Myers:Walmart Supercenter at 17105 San Carlos Blvd.
Port Charlotte:Walmart Neighborhood Market (Charlotte Square) at 2150 Tamiami Trail.
NEW: Punta Gorda: Punta Gorda Isles Civic Association at 2001 Shreve Street. The van is located in the parking lot.

October, 19, 2022 at 3:30pm

For our customers in our restoration areas, we hear you and understand your frustration. No matter the circumstances, our crews will continue to work until we have restored services for every impacted customer.

Currently we have 30 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored. It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.

Restoration Progress by Location

Charlotte County – Estimated Return of Service
Cape Haze – Predominantly Restored as of 10/15
Don Pedro Island – 10/21
Port Charlotte – Predominantly Restored as of 10/15
Punta Gorda – Predominantly Restored as of 10/15

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – 10/21
Everglades City – 11/16
Marco Island – Predominantly Restored as of 10/15
Old Naples/Port Royal/Parkshore/Moorings – Predominantly Restored as of 10/19
Vanderbilt Beach – Predominantly Restored as of 10/19

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Lee County – Estimated Return of Service
Bonita Springs – Predominantly Restored
Lehigh Acres – Predominantly Restored
Alva – Predominantly Restored as of 10/11
Boca Grande – 10/22
Bonita Beach – 10/21
Cape Coral – Predominantly Restored as of 10/15
Captiva – 12/16
Central Fort Myers – Predominantly Restored as of 10/11
Fort Myers – Predominantly Restored as of 10/11
Fort Myers Beach – 11/15
Iona Lakes – 10/21
North Fort Myers – Predominantly Restored as of 10/15
Pine Island – 11/23
Punta Rassa – 10/21
Sanibel – 12/16

Polk County – Estimated Return of Service
Lake Wales – Predominantly Restored

If you are in a predominately restored location and find that after restarting your modem your services are still not working, the lines delivering service to your home may be damaged. Please chat with an Xfinity assistant online, call 1-800-XFINITY (1-800-934-6489), or complete this online form to receive a call back for service interruptions.

Customers in an area that is not listed as predominantly restored and has a future estimated return to service date, please check for the latest information on outages in your area by visiting the  Status Center  or checking on the  Xfinity app.

October 18, 2022 – 2:40pm

As our network teams continue working on restoring services in the Hurricane impacted areas throughout Southwest Florida, we have been able to now identify 25 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers have services restored. It is important to note that in these areas, our teams are still working on pocket outages that might impact an individual home or a neighborhood street.

For customers in the predominantly restored areas who are still without service, here is what we are doing:

Our crews are restoring the drop lines that connect these homes to our network. To date, teams have replaced more than 14,000 drops.
Our network maintenance teams are repairing damaged nodes located in individual neighborhoods.
In places like Cape Haze, Ft Myers and Cape Coral, there are still parts of our network that must operate on generator due to not having commercial power.  This can cause service interruptions for already restored customers.
Our tech ops teams are handling issues that are in customer homes, replacing damaged equipment like modems and checking all the connections that may have been damaged from the storm.

While many areas are now predominantly restored – we do not yet have 100 percent of customers back up and running.  We know there are still customers without service, and we are monitoring the network 24/7 to see if devices are not online.  Our crews are working in these areas to restore the remaining customers as quickly as possible. We apologize and want you to know that we are committed to getting you connected.

For customers in an area listed as predominately restored, but your Xfinity services are still not working after restarting your modem – we have a few options to reach a representative to troubleshoot or schedule a visit:

Complete this online form to receive a call back for service interruptions
Chat with an Xfinity assistant online
Call 1-800-XFINITY (1-800-934-6489)

Customers in an area that is not listed as predominantly restored and has a future estimated return to service date, please check for the latest information on outages in your area by visiting the  Status Center  or checking on the Xfinity app.

If a customer’s location is not in an area with a reported outage, please report your service interruption by chatting with an  Xfinity assistant  online for help or calling 1-800-XFINITY (1-800-934-6489).

Back of Xfinity truck with fallen tree nearby Technician stepping out of truck Technician handling wires in a street Technician working on wires in cable box

October 17, 2022 – 10:10am

Currently we have 25 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored. It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.

Restoration Progress by Location

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – 10/21
Everglades City – 11/16
Marco Island – Predominantly Restored as of 10/15
Old Naples/Port Royal/Parkshore/Moorings – 10/21
Vanderbilt Beach – 10/21

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Polk County – Estimated Return of Service
Lake Wales – Predominantly Restored

Sarasota County – Estimated Return of Service
Palmer Ranch – Predominantly Restored
Sarasota – Predominantly Restored
Casey Key – 10/21
Englewood – Predominantly Restored as of 10/11
Longboat Key – 10/21
North Port – Predominantly Restored as of 10/11
Siesta Key – 10/21
Venice/Nokomis – Predominantly Restored as of 10/11

If you are in a predominately restored location and find that after restarting your modem your services are still not working, the lines delivering service to your home may be damaged. Please go to the Status Center to troubleshoot or use your Xfinity App to chat with a representative or call 1-800-XFINITY (1-800-934-6489) to report your service interruption.

If your location is listed with a future restoration date and you have questions regarding your account, please chat with a representative through your Xfinity App, or via Twitter, send a direct message to @XfinitySupport.

October 13, 2022 – 2:40pm

For customers in the Hurricane Ian restoration timeline, here is how you can get assistance during your service interruption:

If your location is listed as predominately restored, the lines delivering service to your home may be damaged. Please go to the Status Center to troubleshoot or use your Xfinity App to chat with a representative or call 1-800-XFINITY (1-800-934-6489) to report service interruptions.
If your location is listed with a restoration date and you have questions regarding your account, please chat with a representative through your Xfinity App, or via Twitter, send a direct message to @XfinitySupport.
To inquire about service credits or suspend your service, please completed this simple online form. It is important to note that service credits will be assessed once your service has been restored. We will be reviewing submissions as quickly as possible and will be in contact if we have follow-up questions.
To report a down line or request replacement equipment, please complete this simple online form.
Nine of our Xfinity stores are now open to assist with equipment or account related questions. You can review the full list of locations in impacted areas in this post – Reopened Xfinity Stores and WiFi Access Points.
Additional questions about hurricane-related service issues may be answered at Xfinity.com/response/faqs.
To download the Xfinity App, or to view our family apps, please visit Xfinity.com/apps.
For Comcast Business customers, please contact (800) 391-3000 or sign into My Account to chat with a Comcast Business support representative.

October 12, 2022 – 12:30pm

Comcast has set up Xfinity WiFi vans which are free for everyone, regardless if you are an Xfinity customer. WiFi vans are currently stationed at:

Bonita Springs: Bonita Springs Public Library at 2687 Pine Ave.
Cape Coral: Walmart Supercenter at 1619 Del Prado Blvd S.
Fort Myers: Walmart Supercenter at 17105 San Carlos Blvd.
Port Charlotte: Walmart Neighborhood Market (Charlotte Square) at 2150 Tamiami Trail.

October 12, 2022 – 10:30am

Currently we have 19 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored. It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.

Restoration Progress by Location

Charlotte County – Estimated Return of Service
Cape Haze – 10/15
Don Pedro Island – 10/21
Port Charlotte – 10/15
Punta Gorda – 10/15

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – 10/21
Everglades City – 11/16
Marco Island – 10/15
Old Naples/Port Royal/Parkshore/Moorings – 10/21
Vanderbilt Beach – 10/21

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Lee County – Estimated Return of Service
Bonita Springs – Predominantly Restored
Lehigh Acres – Predominantly Restored
Alva – Predominantly Restored as of 10/11
Boca Grande – 10/22
Bonita Beach – 10/21
Cape Coral – 10/15
Captiva – 12/16
Central Fort Myers – Predominantly Restored as of 10/11
Fort Myers – Predominantly Restored as of 10/11
Fort Myers Beach – 11/15
Iona Lakes – 10/21
North Fort Myers – 10/15
Pine Island – 11/23
Punta Rassa – 10/21
Sanibel – 12/16

Polk County – Estimated Return of Service
Lake Wales – Predominantly Restored

If you are in a predominately restored location and find that after restarting your modem your services are still not working, please chat with a Xfinity assistant for help or call 1-800-XFINITY (1-800-934-6489) to report service interruptions.

October 10, 2022 – 5:58pm

Our response team of more than 1,700 technicians, network maintenance and engineering specialists continue to make steady progress repairing the damages to our equipment and infrastructure from Hurricane Ian and restoring connectivity to impacted customers as quickly as possible.

Currently we have 13 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored. It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.

Restoration Progress by Location

Charlotte County – Estimated Return of Service
Cape Haze – 10/15
Don Pedro Island – 10/21
Port Charlotte – 10/15
Punta Gorda – 10/15

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – 10/21
Everglades City – 11/16
Marco Island – 10/15
Old Naples/Port Royal – 10/21
Vanderbilt Beach – 10/21

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Lee County – Estimated Return of Service
Bonita Springs – Predominantly Restored
Lehigh Acres – Predominantly Restored
Alva – 10/11
Boca Grande – 10/22
Bonita Beach – 10/21
Cape Coral – 10/15
Captiva – 12/16
Central Fort Myers – 10/11
Fort Myers – 10/11
Fort Myers Beach – 11/15
Iona Lakes – 10/21
North Fort Myers – 10/15
Pine Island – 11/23
Punta Rassa – 10/21
Sanibel – 12/16

Polk County – Estimated Return of Service
Lake Wales – Predominantly Restored

Sarasota County – Estimated Return of Service
Palmer Ranch – Predominantly Restored
Sarasota – Predominantly Restored
Casey Key – 10/21
Englewood – 10/11
Longboat Key – 10/21
North Port – 10/11
Siesta Key – 10/21
Venice/Nokomis – 10/11

October 10, 2022 – 1:30pm

We have now reopened all nine of our Xfinity Stores in Southwest Florida. These locations will be able to assist customers with their account and equipment needs.

Locations (normal business hours unless otherwise noted):

Cape Coral: 311 SW Pine Island Rd
Estero: 23181 Village Shops Way, Ste. 107
Ft. Myers: 8061 Dani Drive, Ste. 120
Naples (North): 10600 Tamiami Trail, Ste. 604
Naples (South): 12707 Tamiami Trail East
Port Charlotte: 1940 Tamiami Trail Suite 101
Sarasota: 5231 University Pkwy, Ste. 115
Sebring: 3010 Herring Ave., open 8:30am – 5pm (M-F)
Venice: 1617 US 41 Bypass

October 9, 2022 – 2:30pm

Cape Coral received substantial storm damage impacting many customers. Our response team is working throughout the area, repairing our network equipment that will enable us to restore services to more and more customers every day. Additionally, we have been working with local officials to help coordinate restoration efforts as power and debris crews have inadvertently cut eight newly laid fiber lines since Saturday afternoon. As we receive updates from our teams on the ground, we will continue to update you on our restoration efforts.

If you have additional questions about hurricane-related service issues, please review Xfinity.com/response for tips and frequently asked questions. For the latest information on outages in your area, check on the Xfinity app or visit the Status Center.

October 8, 2022 – 2:50pm

For residents and businesses in the Bonita Springs area, we have repositioned the Xfinity WiFi van to offer free WiFi for everyone, regardless if you are an Xfinity customer. WiFi vans are currently stationed at:

NEW: Bonita Springs: Bonita Springs Public Library at 2687 Pine Ave.
Fort Myers: Walmart Supercenter at 17105 San Carlos Blvd.
Port Charlotte: Walmart Neighborhood Market (Charlotte Square) at 2150 Tamiami Trail.
Naples: Walmart Supercenter at 5420 Juliet Street.

October 7, 2022 – 6:20pm

Sarasota Update:

As of this morning, we have restored 95% of the northern area of Sarasota County. Our crews are working to restore the remaining 5% of customers in outage areas – which are predominately in pockets around Sarasota and require work on property or on a specific street. As we receive updates from our teams on the ground, we will continue to update you on our recovery efforts.

October 7, 2022 – 12:02pm

Comcast has repositioned Xfinity WiFi vans which are free for everyone, regardless if you are an Xfinity customer. WiFi vans are currently stationed at:

Port Charlotte: Walmart Neighborhood Market (Charlotte Square) at 2150 Tamiami Trail.
Bonita Springs: Bonita Springs Public Library at 10560 Reynolds Street.
Naples: Walmart Supercenter at 5420 Juliet Street.
Fort Myers: Walmart Supercenter at 17105 San Carlos Blvd.

We have now reopened seven Xfinity Stores and one Xfinity Service Center in impacted areas of Southwest Florida. These locations will be able to assist customers with their account and equipment needs.

Locations (hours may vary):

Cape Coral: 311 SW Pine Island Rd, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Estero: 23181 Village Shops Way, Ste. 107, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Ft. Myers: 8061 Dani Drive, Ste. 120, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Naples (North): 10600 Tamiami Trail, Ste. 604, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Naples (South): 12707 Tamiami Trail East, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Sarasota: 5231 University Pkwy, Ste. 115, open 10am-7pm (M-Sat); 12pm-5pm (Sun)
Sebring: 3010 Herring Ave, open 8:30am-5pm (M-F)
Venice: 1617 US 41 Bypass, open 10am-7pm (M-Sat); 12pm-5pm (Sun)

October 7, 2022 – 10:15am

Sarasota, Manatee, Venice Fiber Cut Update:

Late yesterday afternoon, there was a significant fiber cut to one of our new fiber lines that was restoring service to many areas in Sebring, Manatee, Sarasota, Venice and Port Charlotte. The recovery phase can be challenging for our crews, as our new replacement lines are being inadvertently cut by power company crews and debris removal trucks.

By 5:50pm, repairs had been completed and service had begun to come online.

October 6, 2022 – 4:20pm

Charlotte County Update:

Much of Charlotte County suffered significant damage and devastation, especially along the harbor and the beach areas. As soon as it was safe to do so, crews were deployed to assess the status of our network, and if at all possible – our teams started to work on repairing lines.

Even under the most difficult circumstances on the ground, our network maintenance and construction teams have been making steady progress in places like Punta Gorda and in Port Charlotte, repairing and replacing down drops in the area. These are the lines connecting homes and entire neighborhoods to our network. Due to the hurricane force winds, our network did sustain significant damage which we have been working relentlessly to repair. While power is restored to some of the area, our crews still must replace or repair lines that were damaged or destroyed by Hurricane Ian. To make matters more complicated, along the beaches and the harbor, there are no poles left to attach our lines to. This infrastructure must be repaired first by the power company before our crews can rehang lines.

Also, one of the more challenging aspects we are facing in this stage of the restoration happens when we have laid new fiber lines to help restore connectivity and we have seen power company crews inadvertently cut these lines while working in the area. Regardless of the challenges, we have nearly 1,200 crew members on the ground doing the restoration work to help get Xfinity services restored. Comcast has been a partner to this community for more than 20 years and we are here for the long-haul. Our work will not stop until every customer in the area has their services restored.

We have identified the need for everyone, Xfinity customers and non-customers, to stay connected. We have stationed a WiFi van in Port Charlotte to provide free WiFi to anyone who needs it. The Xfinity WiFi van can handle up to approximately 1,000 people getting connected at one time over a 300 sq foot area. The WiFi van is located at the Walmart Neighborhood Market located at 2150 Tamiami Trail in Port Charlotte.

For our customers in those areas, we hear you and understand your frustration. As we receive updates from our teams on the ground, we will continue to update you on our recovery efforts.

October 6, 2022 – 10:50am

Sarasota Update:

As of today, Comcast has repaired or replaced nearly 200 down drops in the Sarasota area since Hurricane Ian hit. These are the lines connecting homes and entire neighborhoods to our network. Due to the hurricane force winds, our network did sustain significant damage in this area which we have been working relentlessly to repair.

While power is restored to much of the area, our crews still must replace or repair lines that were damaged or destroyed by the Hurricane. In some areas in Sarasota, there are damaged or downed poles which must be repaired first by the power company before our crews can rehang lines. We now have nearly 1,200 crews on the ground doing the restoration work to help get Xfinity services restored.

October 4, 2022 – 3:00pm

Restoration is underway, and our crews are working hard to inspect service areas, assess damage and restore Xfinity services.

As many Floridians are facing a difficult time, we’ve created a dedicated online form to report a down line, request replacement equipment and inquire about service credits or suspend your service. If you are in a Hurricane Ian impacted area and need assistance with any of these situations, please complete this simple online form.

We will be reviewing submissions as quickly as possible and will be in contact if we have follow-up questions.

If you have additional questions about hurricane-related service issues, please review https://www.xfinity.com/response/faqs for tips and frequently asked questions. For the latest information on outages in your area, check on the Xfinity app or visit the Status Center.

October 3, 2022 – 4:30pm

We have now reopened six Xfinity Stores and one Xfinity Service Center in impacted areas of Southwest Florida. These locations will be able to assist customers with their account and equipment needs.

Locations (hours may vary):

3010 Herring Ave, Sebring, open 8:30am – 5pm (M-F)
23181 Village Shops Way, Ste. 107, Estero, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)
8061 Dani Drive, Ste. 120, Ft. Myers, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)
10600 Tamiami Trail, Ste. 604, Naples, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)
12707 Tamiami Trail East, Naples, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)
5231 University Pkwy, Ste. 115, Bradenton, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)
1617 US 41 Bypass, Venice, open 10am-7pm (M-F); 12pm-5pm (Sat/Sun)

In addition to the Veteran’s Community Park, Comcast has set up Xfinity WiFi vans at these locations:

Lee County: Fleamasters Flea Market located at 4135 Dr. Martin Luther King Drive in Ft Myers. The Xfinity WiFi Van is in front of the building when you enter at the main entrance.
Charlotte County: Walmart Supercenter located at 19100 Murdock Cir, Port Charlotte. The Xfinity WiFi van is in front of the building facing Highway 41.

Xfinity WiFi vans to provide free wireless internet service so residents and emergency personnel can stay connected. WiFi vans will be open and active for you to connect from 9am – 6pm daily until further notice. The customized Xfinity WiFi vans can each provide wireless internet connectivity to more than 1,000 users at one time over a 300 square foot area.

October 3, 2022 – 2:18pm

Mobile hotspot van To assist the Southwest Florida community as it recovers from Hurricane Ian, Comcast has set up Xfinity WiFi vans to provide free wireless internet service so residents and emergency personnel can stay connected. WiFi vans will be open and active for you to connect from 9am – 6pm daily until further notice.
Xfinity WiFi Van is now set up at the following location:

Collier County: Veteran’s Community Park at 1895 Veteran’s Park Dr in Naples The Xfinity WiFi van is in the parking lot next to the Community Center and in front of the Dog Park.

The customized Xfinity WiFi vans can each provide wireless internet connectivity to more than 1,000 users at one time over a 300 square foot area. Additional Xfinity WiFi vans are expected to be deployed to other locations shortly.

October 2, 2022 – 4:15pm

Our hearts go out to everyone in Central and Southwest Florida impacted by the devastating effects of Hurricane Ian.

Xfinity truck As we anticipated, the powerful storm caused widespread commercial power outages, leaving an estimated 800,000 Floridians still without electricity today. As soon as it was safely possible, our local crews began going out into the field the day after the storm passed to start repairing damaged fiber lines and setting up generators to power the critical infrastructure and equipment necessary to run our network.

We have also begun deploying additional response teams, including technicians, and network maintenance and engineering specialists from across 12 states, to join our Florida team and help with restoration efforts in the state’s most impacted areas.

With more than 1,200 employees of our own in Central and Southwest Florida, we are hearing first-hand stories about Hurricane Ian’s destruction and aftermath. We are currently assisting our team members with housing assistance, food, and water. We stand #FloridaStrong with you, as employees, as neighbors and as your provider.

For the latest information on outages in your area, check on the Xfinity app or visit the Status Center. For additional information and resources, including how to contact the help center, please visit Xfinity.com/Response.

Comcast Florida

Hurricane Ian Response and Restoration Update for Southwest Florida

For estimated restoration timeline, please visit Southwest Florida Network Restoration Timeline.

October 18, 2022 – 2:40pm

October 17, 2022 – 10:10am

October 13, 2022 – 2:40pm

October 12, 2022 – 12:30pm

October 12, 2022 – 10:30am

October 10, 2022 – 5:58pm

October 10, 2022 – 1:30pm

October 9, 2022 – 2:30pm

October 8, 2022 – 2:50pm

October 7, 2022 – 6:20pm

Sarasota Update:

October 7, 2022 – 12:02pm

October 7, 2022 – 10:15am

October 6, 2022 – 4:20pm

October 6, 2022 – 10:50am

October 4, 2022 – 3:00pm

October 3, 2022 – 4:30pm

October 3, 2022 – 2:18pm

October 2, 2022 – 4:15pm

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